At Trendy Rae, we’re committed to making your fashion shopping experience as smooth and enjoyable as possible. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every Trendy Rae purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Swimwear
  • Earrings (unless faulty)
  • Items from our Dresses, Tops & T-Shirts, and Skirts categories that contain these elements
  • Items clearly marked as “Final Sale” on the product page

How to Return or Exchange

  1. Request Authorization: Email us at [email protected] with your order number and details about the items you wish to return or exchange. Use our template below to make it easy!
  2. Wait for Approval: Our fashion-obsessed team will respond within 2 business days with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our address (provided in your approval email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive the return.
  • If the new item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Trendy Rae Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Details:

  • Item name:
  • Size/Color:
  • Reason for return/exchange:
  • Preferred exchange item (if applicable):

Please let me know the next steps.

Best regards,

[Your Full Name] [Your Email Address] [Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

Need Help?

Our style-savvy customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Trendy Rae Returns Address:
19 Great Horton Rd, Bradford, GB BD5X 1XI