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Welcome to Trendy Rae! These Terms and Conditions outline the rules and regulations for using our website (www.trendyrae.com) and purchasing our fashion products. By accessing this website and making a purchase, you accept these terms in full.

About Trendy Rae: We are a UK-based online fashion retailer specialising in contemporary women’s clothing including dresses, jeans, shorts, skirts, tops, t-shirts, and trousers. Our style is modern, accessible, and designed for fashion-conscious shoppers who value both style and convenience.

1. General Terms

1.1 These terms apply to all visitors and customers of Trendy Rae. By using our website, you agree to be bound by these terms.

1.2 We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

1.3 The website is intended for users who are at least 18 years old or have parental/guardian consent.

2. User Obligations and Responsibilities

2.1 You agree to provide accurate, current, and complete information when making a purchase.

2.2 You are responsible for maintaining the confidentiality of your account information and password.

2.3 You must not use our website for any unlawful purpose or in any way that might harm, damage, or disrupt the website.

2.4 You agree not to reproduce, duplicate, copy, or resell any part of our website without our express written permission.

3. Product and Service Description

3.1 We strive to accurately display the colours and details of our products, but slight variations may occur due to monitor settings and photography limitations.

3.2 All prices are in GBP (£) and include VAT where applicable but exclude delivery charges unless stated otherwise.

3.3 Product availability is subject to change. If an item becomes unavailable after you place an order, we will notify you promptly.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Swimwear
  • Earrings (unless faulty)
  • Items from our Dresses, Tops & T-Shirts, and Skirts categories that contain these elements
  • Items marked as “Final Sale”

4. Order and Payment Terms

4.1 By placing an order, you are offering to purchase a product under these terms.

4.2 We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

4.3 Your order will be processed within 1-2 business days (excluding weekends and holidays).

4.4 We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of pricing errors, suspected fraud, or product unavailability.

Shipping Options

  • Standard Shipping (£12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50. Carrier: EMS. Delivery time: 15-25 business days after dispatch

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

5. Returns and Refunds

5.1 You may return or exchange most items within 15 days of receiving your order, provided they meet our return eligibility criteria.

5.2 To qualify for a return or exchange, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

5.3 Customers are responsible for return shipping costs unless the item is faulty.

5.4 Refunds will be issued to your original payment method within 5-7 business days after we receive your return.

5.5 Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 All content on this website, including text, graphics, logos, images, and software, is the property of Trendy Rae and protected by intellectual property laws.

6.2 You may not use, reproduce, or distribute any content from this website without our prior written permission.

6.3 The Trendy Rae name and logo are trademarks of our company.

7. Liability Limitations

7.1 Trendy Rae shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

7.2 Our total liability for any claim related to these terms or your use of the website shall not exceed the amount you paid for the product(s) in question.

7.3 We are not responsible for delays in delivery caused by circumstances beyond our control, including but not limited to customs delays, weather conditions, or carrier issues.

8. Privacy and Data Protection

8.1 Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8.2 We use industry-standard security measures to protect your payment information.

9. Governing Law

9.1 These terms shall be governed by and construed in accordance with the laws of England and Wales.

9.2 Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For any questions about these Terms and Conditions, please contact us:

Trendy Rae
19 Great Horton Rd
Bradford, GB BD5X 1XI
Email: [email protected]

Thank you for shopping with Trendy Rae! We’re committed to providing you with a stylish and satisfying shopping experience. If you have any concerns or suggestions, please don’t hesitate to contact our customer service team.